Glimmer GroveSupport
Contact us
Email support@zamverse.com. Please include your device model, Android version and the app version (shown in Settings) so we can help faster. We reply within a few business days.
Email support@zamverse.com. Please include your device model, Android version and the app version (shown in Settings) so we can help faster. We reply within a few business days.
My progress disappeared. Can you restore it?
Progress is saved on your device only. It is lost if you uninstall the app, clear its storage or switch phones. We cannot restore it from a server because none exists.
I am stuck on a level.
Tap Shuffle to rearrange the letters, or use a Hint to reveal a letter. There are unlimited tries on every puzzle.
I bought something but did not receive it.
Open the game while connected to the internet and check Settings for a restore option. If it still does not appear, email us with your Google Play order number.
How do I get a refund?
Purchases are handled by Google Play. You can request a refund from your Google Play order history.
How do I stop ads from being personalised?
On your Android device open Settings > Google > Ads and turn off personalisation, or reset your advertising ID.
How do I delete my data?
See Data deletion.